ART FEE | DEPOSIT | BOOKING FEE
All deposits, fees, and art fees are NON-REFUNDABLE, we sincerely apologize.
We never pressure clients into services, so PLEASE make sure you are 100% sure you are committing to this. Please also keep in mind that we reserve a time slot specifically for each of our clients; we understand accidents and urgencies happen, however, we require a 72 hour notice on all appointment reschedules or cancellations. Regardless of the situation, we must have this notice in order to try and get another appointment in. If we do not get this notice, your deposit will not be moved to a new appointment date and a new deposit must be paid in order to book; however IF you give us 72 hours or more, we will gladly move your deposit over.
Starting May 2018, ALL TATTOO appointments will be subject to a cancellation fee/ deposit. If you pay a deposit, please be prepared to pay HALF of your booked out tattoo time, with a minimum of at least $100. If you choose to cancel, rather than reschedule (with more than 72 hours notice), please be prepared to pay a LATE CANCELLATION FEE of at least, HALF THE TIME OF YOUR SCHEDULED tattoo time. If you would like to book after cancelling - you will be responsible for paying the late cancel fee, and a new deposit.
If you are know you are sick, please let us know ASAP. Letting us know with less than an hour does not allow us much time to either fill your booked time, or even to get you rescheduled. Please keep in mind that we are by appointment only, so if we make the drive into the shop for YOU, we have to charge. We apologize in advance as we know that illness can not be predicted; however, we do know that illness can be communicated with more than a couple hours notice.
With flu and cold season, viruses are knocking everyone down. We understand that you look forward to your appointments for weeks and sometimes months; but please remember that if you pass any illness on to us, due to failure of communication about any early signs and symptoms, we have started charing the client that gets us sick for the appointments we have to reschedule from catching whatever germs and viruses are passed on. If we are not feeling our best, we can not give our best work. Just as you would want our best work on YOUR tattoo, others wanter best as well. ♥ Thank you for understanding. ♥
Missed consultations: Yes, consultations are complimentary, however it is still time we set aside to meet with you. Please keep this in mind. We do ask that should you need to cancel or reschedule a consultation, please let us know AT LEAST 6 hours in advance. If you decide to not show up, or cancel with less than 6 hours notice, we reserve the right to charge your card on file, a late cancellation fee of $50 - $100. We allow a 5-10 minute grace period before we mark you as a No-Show.
If we book a consultation for you via text, message, email, or phone call; and you do not show up for your appointment, we will send you an invoice to pay the no-show / late cancel fee. Please respect our time and pay this fee, otherwise we reserve the right not to accept any future appointments from you, because of non-payment.
Retail, such as makeup and other products may be returned, unused, unopened, and in it's original packaging for a full refund. If you somehow end up with a rash, irritation, or simply do not like the product, please let us know within 3 days of your purchase and we will gladly exchange your product for something else, apply the total towards a service, or offer a refund in the form of original payment. A receipt is required for the return. We offer email receipts to all clients via email, please have this digital copy ready as we will need the receipt number in order to look up your purchase.